Do not move form your home, offer support to your customers remotely.
IOTAR remote assistance offers the possibility to act in real time providing assistance to customers / users, on any mobile device (tablet, smartphone). This can be useful for carrying out ordinary maintenance or solving machine faults; thanks to mobile devices, the specialist technician is able to pinpoint the problem and find a solution by shortening the time needed to understand the problem and avoiding unnecessary travel expenses. The revolution introduced by this augmented reality software is precisely the opportunity, provided to experts remotely, to observe live the problems that arise in the sites of any client, without having to move from their desk.
OUR POINTS OF STRENGTH
Putting the problem into perspective
Thanks to mobile devices you can communicate in real time, obtaining direct assistance in the field. This assistance offers the possibility to take photos, record videos, annotate remotely on the image, draw, display in full screen or digital zoom etc..
Customer support
An important possibility is undoubtedly that of being able to draw in FREEZE or A/R mode, allowing the customer to indicate the exact point of assistance required and vice versa. Then the indications will be transmitted in real-time on the mobile device in order to operate with precision and in the best way.
Solve the problem
IOTAR has a memory useful for the training of technicians/ users, thanks to the possibility to save each operation. The sectors in which this service can be used are many and can vary from the production industry to the tourism sector to the real estate sector and much more